B2C TERMS & CONDITION
Blaklader will cover ripping or tearing of seams caused by
normal wear and tear for the lifetime of the garment.
Blaklader will also cover premature failure of any of our
products caused by defect in the original materials and
workmanship. Blaklader has the right to reimburse for
minor repairs or replace any defective merchandise at
Blaklader’s option and expense. Any product that is no
longer in production and cannot be repaired will be replaced
with a comparable Blaklader product. Other than the seams,
Blaklader does not cover damage caused by normal wear
and tear. Since all apparel has an expected service life,
normal wear and tear (including zippers and other hardware)
misuse, neglect, or obvious abuse of the garment are not
covered. Blaklader assumes no liability for garments that
have had alterations, embroidery, or other ornamentation
added to the garment.
Claims for shipments on merchandise damaged or lost in
transit are to be filed against the carrier by Blaklader. Our
shipments are carefully audited for accuracy. However, should
you find it necessary to request a claim, visit our returns page
at blaklader.com or send email to: firstname.lastname@example.org.
Please specify reason, order number, style number, size and
quantity. Blaklader will deny any claims not filed within 30
days of ship date. Credits are valid for 365 days from date of
the issue. Credits are valid for 365 days from date of issue.
New and unused garments returned for credit or
replacement are subject to inspection and approval by our
return department. Items not approved will be returned
and no credit or replacement issued. Returns will not
be accepted without a Return Authorization Number.
To obtain that number please visit our return page at
blaklader.com or email email@example.com for US
returns and firstname.lastname@example.org for Canada
returns. Please be prepared to provide style numbers,
sizes, reason for return, quantity, the original invoice
number, purchase order number, or order confirmation
number. Return Authorization numbers are valid for 30
days on the items specified. A restocking fee of 25% may
apply under certain circumstances. Cartons containing
returns may not weigh more than 40 lbs.